Finding a caregiver your whole family loves is one of the most important decisions you’ll ever make.
When talking to home healthcare service firms, knowing the questions to ask leads you to making an educated decision – that can save lives.
Here are 8 Revealing Questions to ask:
- Are you accredited by one of the 6 approved accrediting bodies in New Jersey?
- Are you registered as a “Healthcare Service Firm” in New Jersey?
- Are you regulated by the state of New Jersey?
- Will you provide a written care plan before service begins?
- Will a registered nurse oversee the plan?
- Do you employ Certified Home Health Aides (CHHAs), registered in New Jersey?
- What training and continuing education do you provide your caregivers?
- How do you screen your caregivers for COVID-19?
At Seniors In Place, we would be happy to discuss all of these questions – and more. Matching you to a caregiver your family will love and will provide the best care for your mom or dad is our mission and our passion. It is what we have been successfully doing for over 2 decades.
1. Are you accredited by one of the 6 approved accrediting bodies in New Jersey?
Seniors In Place has been approved by all 6 accrediting bodies: Commission on Accreditation for Home Care (CAHC), Community Health Accreditation Partner (CHAP), Accreditation Commission for Health Care (ACHC), National Institute of Home Care Accreditation (NIHCA), National Association of Home Care and Hospice (NAHC), or the Joint Commission (JCAHO).
2. Are you registered as a “Healthcare Service Firm” in New Jersey?
In New Jersey, CHHAs must work for a Healthcare Service Firm under the direction of a registered nurse, and are not allowed to provide hands-on care independently.
3. Are you regulated by the state of New Jersey?
Seniors In Place is regulated by Division of Consumer Affairs, New Jersey Office of the Attorney General, and overseen by New Jersey Board of Nursing. We are accredited with distinction by The Commission on Accreditation for Home Care, the largest accrediting body in the state of New Jersey.
4.Will you provide a written care plan before service begins?
A written care plan is initially outlined by a Seniors In Place registered nurse who has met with the family and the CHHA. Then a case manager goes over the details of the plan with the family. Once everyone is satisfied that our client’s needs are being met, both parties sign the plan, and Seniors In Place begins service.
5. Will a registered nurse oversee the plan?
At Seniors In Place our care plan is supervised by a registered nurse, who is part of our staff as well as a member of the individual care team assigned to each one of our clients.
6. Do you employ Certified Home Health Aides (CHHAs), registered in New Jersey?
Every professional caregiver at Seniors In Place is a Certified Home Health Aide. It is important to note that in New Jersey CHHAs must work for a healthcare service firm under the direction of a registered nurse and are not allowed to provide hands-on care independently.
7. What training and continuing education do you provide your caregivers?
Seniors In Place provides training, continuous re-evaluations, and ongoing education in our state-of-the-art Continuing Education Center in Springfield, NJ. During this time of COVID, our team of registered nurses continues to do tele-health, one-on-one training, and online training with our staff to ensure they are well equipped to care for your loved one.
8. How do you screen your caregivers for COVID-19?
At Seniors In Place, we follow strict screening protocols by the CDC. All of our Certified Home Health Aides take their temperatures daily and registered nurses conduct daily tele-health calls. If the CHHA is sick with a cold, allergy or flu like symptoms (or really anything that causes them to feel unwell), they are asked NOT to report to work and alert the office prior to the beginning of their shift.
When the CHHA clocks in, using telephony, they are put through a COVID screening on the phone, answering specific COVID questions. If any caregiver answers ‘yes’ to any of the COVID screening questions, an alert is sent to our Director of Nursing, who follows up with the caregiver individually.
In order to reduce the risk of exposure for loved ones and caregivers alike, we now schedule aides in fewer homes and have moved to live-in care when possible. We try very hard to staff each case with permanent caregivers, which further helps our clients by giving them just a few familiar faces to bond with.